Refund policy

Return and Refund Policy

At Sourdough & Crumb, our products are fresh, handmade, and perishable. Because of this, all bread, sweets, and bakery items are final sale once baked, picked up, or delivered.

Preorders and cancellations

Our sourdough is mixed, shaped, and cold-fermented in the fridge before baking, so preorders must be confirmed 2 days before the bake day.

Order changes or cancellations can only be accepted before the preorder cutoff. Once your order has entered preparation, we may not be able to cancel, change, or refund it.

Damaged, incorrect, or missing items

If your order arrives damaged, incorrect, or missing an item, please contact us on the same day of delivery or pickup with your order number and clear photos. We will review the issue and, when appropriate, offer a replacement, store credit, or refund.

Storage after delivery or pickup

Once an order has been delivered or picked up, the customer is responsible for proper storage. We recommend freezing sliced bread if you do not plan to eat it quickly.

Non-refundable situations

We cannot offer refunds for:
- Change of mind after baking has started
- Customer not being available to receive delivery
- Incorrect delivery details provided by the customer
- Products stored improperly after delivery or pickup
- Personal taste preferences

If you have any issue with your order, please contact us as soon as possible and we’ll do our best to help.